This shows up when the number of active connected accounts goes over what your current plan includes.
Whatever the platform itself calls an account: a Meta Ads account, a GA4 property, a Shopify store, a Facebook page, an Instagram profile, a HubSpot account. One exception — Google Business Profile: 10 locations count as 1 account. Another — a Google Ads MCC (manager account) is never billed; the ad accounts under it are.
Add more connected accounts to your plan. You only pay for accounts that connect successfully and return data — never for just authorizing access.
Remove accounts you're not using. Do this from your Porter account (not just by deleting the data source in Looker Studio) — your existing reports keep working once you reconnect only what you still need.
Check you didn't connect several accounts by mistake. Selecting multiple Facebook pages or profiles in one step can quietly create more than one connection at once.
Just upgraded and still see it? Disconnect and reconnect the specific data source you added — that resolves it faster than waiting.
The same account limit applies. If the AI tells you there's no free slot, it means your Porter plan's account limit — same fixes above apply.
If you manage more than 10 locations, you'll need more than 1 account — for example, 22 locations needs 3 accounts, since each account covers up to 10.
If Looker Studio shows a message along the lines of "migrate from single accounts into blended accounts," this isn't something you need to act on. It's a known display issue on our side, not an actual account-limit problem — contact support and we'll take care of it directly rather than trying to migrate anything yourself.
[email protected] — include your report link (with editor access), the email that owns your plan, and your payment receipt if you recently upgraded. Two situations always need us directly, so don't spend time retrying: your account counter shows a negative number, or you were charged twice after changing your plan or payment method.
