If you're seeing an error message on your charts saying your free trial has expired, don't worry. Here's what it means and how to fix it in just a few steps.
Why am I seeing this message?
This error pops up when your account doesn't have an active subscription on Porter Metrics anymore, so your data sources stop feeding your dashboards in Looker Studio or Google Sheets.
How do you fix it?
If you see this message in your report, you can do the following:
Activate your subscription from the following link:
See plans and pricing
With an active subscription, you can reconnect your accounts and your dashboards will load like normal again.
Check your email in Porter Admin
Make sure the email you're using in Looker Studio is linked to an account with an active subscription on admin.portermetrics.com.
If you're using multiple emails in your browser, Looker Studio might be trying to use an account without a plan.
If you have an active plan but still see the expiration message, get in touch with us.
Our support team will fix it as soon as possible:
support@portermetrics.com
Chat available from our website
You can also book a call with us:
https://calendly.com/supportporter/blend-demo
