---
title: "Your free trial has expired"
description: "Error message saying your trial has expired"
url: https://help.portermetrics.com/en/articles/163-your-free-trial-has-expired
collection: "Pricing & Billing"
updated: 2026-10-29
language: en
alternates: [es]
---

# Your free trial has expired

Error message saying your trial has expired

If you're seeing an error message on your charts saying your **free trial has expired**, don't worry. Here's what it means and how to fix it in just a few steps.

**Why am I seeing this message?**

This error pops up when your account doesn't have an active subscription on Porter Metrics anymore, so your data sources stop feeding your dashboards in Looker Studio or Google Sheets.

**How do you fix it?**

If you see this message in your report, you can do the following:

#### **Get 14 extra days**

If your free trial has expired, you can get 14 extra days by leaving us a review:  
[https://www.g2.com/products/porter-metrics-porter/reviews](https://www.g2.com/products/porter-metrics-porter/reviews)

#### **Buy a subscription**

Once your free month is over and you've left your review, it's time to get a subscription. Here's the link:  
[https://app.portermetrics.com/billing](https://app.portermetrics.com/billing)

#### **Not sure how many accounts you need?**

If you're not sure how many accounts you need, here's my calendar so we can figure it out together:  
[https://calendly.com/supportporter/free-consultation](https://calendly.com/supportporter/free-consultation)

#### **A few tips**

**Nothing is lost.** Your reports, dashboards, and connections stay saved while your trial is expired. As soon as you reconnect, everything picks up right where it left off.

**Double-check current pricing before you buy.** Plans are billed per connected account, and there's a volume discount the more accounts you add:  
[https://portermetrics.com/en/pricing/](https://portermetrics.com/en/pricing/)

**Want to explore more guides first?** Check our Help Center or watch a quick tutorial:  
[https://help.portermetrics.com](https://help.portermetrics.com)  
[https://portermetrics.com/en/tutorial/](https://portermetrics.com/en/tutorial/)

**Check your email in Porter Admin**

Make sure the email you're using in Looker Studio is linked to an account with an active subscription on **admin.portermetrics.com**.  
_If you're using multiple emails in your browser, Looker Studio might be trying to use an account without a plan._

### Think it’s a mistake?

If you have an active plan but still see the expiration message, get in touch with us.  
Our support team will fix it as soon as possible:

[**support@portermetrics.com**](mailto:support@portermetrics.com)  
Chat available from our website  
Or book a call directly on my calendar:  
[https://calendly.com/supportporter/free-consultation](https://calendly.com/supportporter/free-consultation)

### Ready to buy?

Here's the full step-by-step guide on how to buy a Porter plan:  
[https://help.portermetrics.com/en/articles/178-how-to-buy-a-porter-plan](https://help.portermetrics.com/en/articles/178-how-to-buy-a-porter-plan.md)