If you see an error message in your charts saying that you don't have enough permissions to access an account or data source, this article will walk you through how to fix it step by step.
Step 1: Spot the error
Click on "View details" in the error message in your report.
You'll see it asks for a reconnection or that you don't have the necessary permissions to access the connected data source (like Facebook or Instagram).
Step 2: Check and edit the data source
Go to Resources (in the top menu of the report).
Click on Manage added data sources.
Find the affected source and click on Edit.
A window will open with the current connection settings.
Step 3: Check the permissions from the external source
For example, if you’re connecting Facebook or Instagram, make sure that:
Your account has admin, editor, advertiser, or analyst permissions on the page or ad account.
The Facebook page is properly linked to an Instagram Business account, if applicable.
These permissions must be set directly in the external platform (Facebook Business Manager, for example), not in Looker Studio.
Step 4: Reconnect the account
Once you’ve confirmed the permissions:
Go back to Looker Studio.
On the data source edit screen, click Reconnect.
Pick the right account and give all requested permissions.
Click Save and close.
Step 5: Refresh your report
Reload your report page. If everything's good, the permission errors will go away and the charts should load just fine.
Still having trouble?
If your permissions look good but the error is still there, reach out to us via support chat or email us at support@portermetrics.com. We're happy to help out