---
title: "How to upgrade, downgrade, renew, or cancel your plan"
description: "How account changes, cancellations, and refunds work on a Porter Reporting plan."
url: https://help.portermetrics.com/en/articles/176-how-to-upgrade-downgrade-renew-or-cancel-your-plan
collection: "Pricing & Billing"
updated: 2026-11-10
language: en
---

# How to upgrade, downgrade, renew, or cancel your plan

How account changes, cancellations, and refunds work on a Porter Reporting plan.

### Upgrading

Add accounts any time. You're charged the prorated difference for the rest of your current billing cycle, and the new account limit applies immediately.

### Downgrading

Remove accounts any time. The change takes effect at your **next renewal** — you keep your current limits until then, and the remainder of the current cycle isn't refunded.

### Canceling

Cancel from your Porter account any time. If it's within 14 days of purchase, you're eligible for a refund. After that, canceling stops future renewals, but the current billing cycle is not refunded.

### A client leaves

Disconnect their account and the slot is free immediately for another client. To actually pay for one less account, remove it from your license — that takes effect at your next billing cycle.

### No surprise charges

Nothing is billed automatically beyond your plan. Extra accounts or credits are always something you choose and pay for upfront.