Everything about your Porter Metrics account — your plan, your team, and your connected data sources — lives in one place. Here's where to find each one in the app.
A Porter Metrics account. This is created automatically the first time you connect a data source.
Access to the Google account you used to sign in at app.portermetrics.com.
Go to app.portermetrics.com and sign in with Google.
In the left sidebar, click your email address in the bottom-left corner.
A menu opens with Subscription, Team, and Logout. Every account change starts here.
Click Subscription to open the My license tab.
If you're not on a paid plan yet, you'll see "You don't have a plan… yet" with two options: Get a subscription or Talk to sales.
If you already have a paid plan, this tab shows your price, how many accounts your plan includes, your renewal date, and a button to Edit billing and payment. If your license is shared by an agency or a partner, check the Shared licenses tab instead — it works the same way and also has a Cancel subscription link.
On My license (or Shared licenses), click Manage accounts to open Update your subscription.
Toggle between Monthly and Annual (annual saves 17%), then use the − and + buttons to set the number of accounts you want on your plan.
The Includes panel on the right lists what every plan comes with: connections to Looker Studio and Google Sheets, all data sources, unlimited dashboards, and unlimited users — so adding teammates in the next step never costs extra.
From the account menu, click Team to open Members.
Click Add Member, type your teammate's Google email, choose their role — the dropdown explains what each role can do — and click Add.
An Admin can add or remove members, edit billing details, and add, authorize, reauthorize, or remove accounts and data sources.
You can change anyone's role or remove them later from the same Members table.
Click Integrations in the left sidebar.
Under Data sources, you'll see every connector Porter supports — Meta Ads, Google Analytics 4, Google Ads, Instagram Insights, TikTok Ads, LinkedIn Ads, Google Sheets, and more — each with a Connect button.
Click Connect next to the platform you want and finish the authorization in the popup window.
If a connection you already had stops syncing — usually because the platform revoked or expired the permission — come back to this same screen and click Connect on that connector again to refresh the authorization. This does not create a duplicate account.
"You don't have a plan… yet" on Subscription: your account isn't on a paid plan. Click Get a subscription and choose a plan, or Talk to sales for a custom quote.
"Manage accounts" looks greyed out: your plan currently includes 0 accounts. Get a subscription first (or reach out if it's a custom/shared license) before trying to manage accounts.
A teammate can't edit billing or reconnect accounts: their role under Team isn't Admin. Open Members and update their role.
A connected account stopped updating: the platform likely revoked or expired the permission. Go to Integrations → Data sources and click Connect on that platform again.
A teammate can't see your reports at all: they haven't been added under Team yet. Add their Google email there.
Still stuck? Reach us on the live chat inside app.portermetrics.com and we'll help you out.
