When buying a Porter plan, you have unlimited users available.

In this guide, we will explain how users work in Porter Metrics.

What are users in Porter?

First, a user refers to an individual Gmail account: mateo@portermetrics.com and juanjose@portermetrics.com would be two different emails.

So, when adding additional users, what you're doing is adding emails.

Why do users matter?

TL;DR: you can add users that have access to the accounts and the connectors that you don't.

Let's say you buy a Teams plan by signing in with your email john@yourcompany.com.

With your email, which should be a Google email, you can go to your Google Data Studio account and create reports with our connectors.

But it turns out that in your company, you have access to the Facebook Ads account that you associated with your profile, and the Instagram business account belongs to someone else in your company.

Without users, this person—I'll call her Karen—would need to buy another Porter plan so she can use our Instagram Insights connector for Google Data Studio; it's a different email.

However, your Teams plan lets you add three users, so you can add her (and her email) to your paid account so she can automate Instagram reports on Data Studio by using your plan.

In total, this company would connect two accounts: a Facebook Ads account and an Instagram Business account, even though they belong to different emails. They have three spots available to fill with other accounts and another user.

This way, you can make the most out of the accounts available in your Porter plan by letting anyone in your organization connect to your Porter license.

How to add users?

Go to your Porter account.

Go to Manage license.

And type the Google email(s) you want to add. These emails correspond to the ones these users have to log in to Data Studio.

Here you can see how many users you have. You can remove or add new ones.

Heads up: new users won't get a notification email when they're added to a license nor have access to add or remove users. Only the admin or main user (the user who bought the Porter license) can add or remove users.

If you still have questions, just email us at support@portermetrics.com or reach us out on our chat.

How to check / remove users?

Go to your Porter account.

Go to Manage license.

You will visualize the users associated to your license,

if there are emails that don't need access anymore just click Remove

Once you remove a user, that person will visualize a license expired error on the charts. If you see that error on your reports check this guide.

If you still have questions, just email us at support@portermetrics.com or reach us out on our chat.

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