This article is part of our guide to fixing Google Data Studio reports.

You may find this error message when clicking on See details on your Data Studio charts:

"Your license has expired please go to https://account.portermetrics.com/ to renew it."

It means that your Porter Metrics license expired; you should renew your plan to re-activate your charts.

This happens because a) your 14-day free trial expired or b) your paid plan expired and you need to buy again.

If the free trial expired, here's how to buy a Porter plan.

If the second, it means that you need to renew your plan.

We recommend you to set auto-renewal by default so Porter can charge your credit card automatically every month and the service works uninterruptedly.

Here's how to upgrade, renew, or cancel a Porter plan.

I've my Porter license up to date, but the problem persists

If you still see the license's error message, and you're sure your Porter license is up to date, chances are that those charts are connected from a user whose Google email is not the same as the one used to buy such license.

For instance, I create a report on Data Studio with my email juanjose@portermetrics.com.

I allow other users with their respective emails to edit their reports and connect their data within the same report.

If I upgrade my plan, my charts will keep working, but the charts from other users will display such errors.

You can add those users' emails so they can also connect data under your paid license. Here's the guide on how to add users to your Porter license.

Additional resources

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