How fast does my data refresh?
Near real time for ads, social, and GA4 — as fresh as each platform's API returns it. Shopify, HubSpot, Klaviyo, and ActiveCampaign refresh every 12 hours, which is what their own rate limits allow.
Why don't my numbers match the platform exactly?
Platform APIs can lag minutes to hours behind what you see in the platform's own interface. A small difference on very recent data is normal.
How far back does my data go?
On paid plans, as far back as each platform's API allows — usually several years on Meta, Google, and TikTok Ads. The free plan is capped at 30 days.
What about sources that don't keep much history themselves?
Some platforms only expose a short window natively — Instagram follower growth, for example. Porter stores that data starting the day you connect, so history for those sources begins at connection, not before.
How long do you keep my stored data?
One year by default. Ask us and we'll extend it.
Can I transfer my account to a different email login?
Yes. Email [email protected] with the request "change owner license" — include the current email and the one you want instead.
What should I do if my reports are broken?
Click "See details" on the error to read the exact message, then check our Troubleshooting collection for that specific error. If you can't find it there, chat with our support team or email [email protected] with your report link (editor access) and a screenshot of the error.