Near real time for ads, social, and GA4 — as fresh as each platform's API returns it. Shopify, HubSpot, Klaviyo, and ActiveCampaign refresh every 12 hours, which is what their own rate limits allow.
Platform APIs can lag minutes to hours behind what you see in the platform's own interface. A small difference on very recent data is normal.
On paid plans, as far back as each platform's API allows — usually several years on Meta, Google, and TikTok Ads. The free plan is capped at 30 days.
Some platforms only expose a short window natively — Instagram follower growth, for example. Porter stores that data starting the day you connect, so history for those sources begins at connection, not before.
One year by default. Ask us and we'll extend it.
Yes. Email [email protected] with the request "change owner license" — include the current email and the one you want instead.
Click "See details" on the error to read the exact message, then check our Troubleshooting collection for that specific error. If you can't find it there, chat with our support team or email [email protected] with your report link (editor access) and a screenshot of the error.
